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Genesys Cloud CX Workforce Management Certification Sample Questions (Q30-Q35):

NEW QUESTION # 30
In Genesys Cloud, which feature provides an administrator with a real-time view of agent adherence to scheduled tasks?
Response:

A. Real-Time Adherence View
B. Historical Adherence Report
C. Adherence Dashboard
D. Agent Availability Tracker

Answer: A

NEW QUESTION # 31
Choose the metrics available in service goal templates.
Response:

A. Abandonment Rate
B. Offered
C. Average Speed of Answer
D. Average Handle Time

Answer: A,C

NEW QUESTION # 32
When setting up a business unit, which two configurations are critical for effective management?
(Choose two)
Response:

A. Add quality monitoring processes
B. Configure adherence tracking settings
C. Establish management units within the business unit
D. Set up recurring call reports

Answer: B,C

NEW QUESTION # 33
In Genesys Cloud, which two functions can the historical adherence report provide to help improve workforce management?
(Choose two)
Response:

A. Directly adjusting future agent schedules
B. Modifying forecast data for future adherence planning
C. Analyzing adherence at specific times of day
D. Identifying recurring non-adherence trends

Answer: C,D

NEW QUESTION # 34
In Genesys Cloud, a load-based schedule is generated based on:
Response:

A. Anticipated call volume and demand
B. Agent skill levels
C. Quality monitoring data
D. Adherence history

Answer: A

NEW QUESTION # 35
......

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Free PDF Quiz Genesys - Perfect GCX-WFM - Cloud CX Workforce Management Certification Trustworthy Exam Torrent

Get 100% Passing Success With True GCX-WFM Exam

Genesys Cloud CX Workforce Management Certification Sample Questions (Q30-Q35):

GCX-WFM Trustworthy Exam Torrent Pass Certify| Valid GCX-WFM Reliable Braindumps Ppt: Cloud CX Workforce Management Certification

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