How Does ServiceNow CIS-CSM Certification help To Make Your Professional Career Better?

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ServiceNow CIS-CSM certification is an intermediate-level program, requiring successful completion of a proctored exam. CIS-CSM exam is specifically designed to evaluate the individual's ability to define and design ServiceNow CSM solutions, configure the ServiceNow CSM application, and manage CSM processes. CIS-CSM exam is proctored and can be taken at a physical testing center or online.

The CIS-CSM certification exam is designed to test candidates on their ability to implement, configure, and manage the ServiceNow customer service management application. CIS-CSM Exam covers a variety of topics, including case management, customer service management, service level management, and reporting and analytics. Candidates who pass the exam will have demonstrated their ability to design and implement effective customer service solutions using the ServiceNow platform.

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ServiceNow CIS-CSM exam is intended for professionals who work in the IT service management or customer service management field. CIS-CSM exam validates the candidate's ability to implement ServiceNow CSM solutions, configure ServiceNow applications, and integrate ServiceNow with other third-party tools. CIS-CSM Exam covers various topics, including ServiceNow CSM architecture, data management, service catalog, workflows, and reporting. CIS-CSM exam also tests the candidate's knowledge of customer service best practices, customer experience management, and ServiceNow's CSM-specific features.

ServiceNow Certified Implementation Specialist - Customer Service Management Exam Sample Questions (Q110-Q115):

NEW QUESTION # 110
Partner admin contacts have access to the data of both their partner accounts and customer accounts.

A. True
B. False

Answer: A

Explanation:
Explanation/Reference: https://docs.servicenow.com/bundle/orlando-customer-service-management/page/product/ customer-service-management/reference/r_RolesInstalledWithCustomerService.html

NEW QUESTION # 111
Which of the following roles cannot update a consumer's record?

A. sn_customerservice_manager
B. sn_customerservice_agent
C. sn_customerservice.consumer_agent
D. admin

Answer: B

Explanation:
Reference:
customer-service-management/task/create-a-consumer-record.html

NEW QUESTION # 112
The assignment workbench uses configurable matching criteria to evaluate agents in a selected group and provide an overall ranking. What are the different types of criteria available for the assignment workbench?
Choose 3 answers

A. Aggregate
B. Correlation
C. Simple Match
D. Availability
E. Scripted

Answer: A,C,E

NEW QUESTION # 113
What are the three main components that make up Proactive Customer Service Operations?
Choose 3 answers

A. Proactive Prevention
B. Service-Aware CMDB
C. Service Reporting
D. proactive Case
E. Service-Aware Install Base
F. Service Monitoring

Answer: C,D,E

NEW QUESTION # 114
Match the definitions for roles relationships.

Answer:

Explanation:

NEW QUESTION # 115
......

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How Does ServiceNow CIS-CSM Certification help To Make Your Professional Career Better?

Pass Guaranteed ServiceNow - CIS-CSM - Authoritative ServiceNow Certified Implementation Specialist - Customer Service Management Exam Printable PDF

ServiceNow Certified Implementation Specialist - Customer Service Management Exam Sample Questions (Q110-Q115):

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